Direct Data Analysis Ltd

Customer Surveys, Research Services, Data Analysis, Reporting.

Customer Satisfaction Surveys

Customer Satisfaction SurveysSuccessful surveys result from planning and careful examination of the issue(s) that provided motivation to undertake the survey in the first place. We offer a ful range of surveys, including;

* Email surveys, * Online surveys, * Face-to-face surveys, * Paper based surveys, * Telephone surveys. 

 We work with you to; 

  • Identify your research objectives - What you want to learn ? What problems need to be addressed ? How will the information be used ?
  • Research the market (where required) - Do you want customers opinions of your product, and then compare this with opinions of the product available to the general market ?
  • Establish your survey sample - Who will you interview & how many ?
  • Choose your methodology - How will you undertake the survey (post, email, etc) ?
  • Produce your questionnaire - What questions need to be asked ? What information needs to be obtained to address your research aims ?
  • Pilot and issue the questionnaire - We test the questionnaire prior to issue and amend where required. One you are satisfied, we then issue the questionnaire.

    Customer Experience app Customer Experience App
    Our Customer Experience feedback app is tailored to your individual requirements and easy to use. The app can be operated via a smartphone, tablet, ipad, or touchscreen. All data is securely transmitted to our office for real time analysis. Further information......

    Direct Data Analysis QR CodeMobile Phone Surveys
    We can provide surveys whereby the user scans a QR code onto their smartphone, which enables them to easily undertake the survey on their mobile. 


                                                                 
    Click here to download further information on our survey services.

    Click here to view our data analysis processes.     
                                                                                                                                                                             
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